Terms and Conditions
Your visit to and use of our website implies that you agree to our websites usage terms and conditions.
We respect your privacy as we respect ours. We are very strict in keeping confidentiality about the customers personal information and transaction details. We would not share their email addresses or contact information with anybody except for our own promotional purposes or if necessitated by law. We do not store sensitive financial information like credit card and bank details with us. We do not even access such information. We pass your shopping cart details on to the payment gateway providers and the transactions take place in a secure bank environment. Please be assured that your information as safe with us as it is with you. Our website is secured by GeoTrust SSL certificate and uses https protocol.
We are ISO 9001:2015 certified organization. Our range of products include handicrafts, drawings, paintings, idols, statues, jewelry, curios, peculiar items and collectibles. Our products are made with natural stones, clays, glass, wood and metals. We also supply products made using synthetic resins or plastics, in which case they are generally non toxic and a description is provided with the product details. Our products are handmade by skilled artisans using hand tools or powered hand tools. None of the products are mass produced in an automated manufacturing factory. Our products are ecofriendly and recyclable.
If you wish to cancel an order for any reason please contact the us via contact us link. We will straight away cancel the order and issue refund if the item has not been shipped. If the item has already been shipped by the time we receive your cancellation request, we will cancel the order but recover the shipping charges from you and issue refund for the balance amount only.
Delivery times depend on the nature of the product and if they are custom made for the customer. The probable delivery time will be indicated in the product listing. Otherwise we take normally 7 days to ship the product. Items ordered will be handed over to the courier or transporter within 7 days. For custom made products delivery time would be indicated and customer’s consent obtained while confirming the order. We ship the products through standard and reputed carriers only. We will provide the tracking information about the shipment for the customers to follow up. If we are not able to ship the product within the stated time we would either extend the delivery time with customer’s acceptance or refund the value paid. The shipment and delivery are subject to force majeure and we cannot be held liable for reasons beyond our control, such as natural disasters, strikes, etc.
We take every effort to provide good packaging of the products to prevent damage in transit. Please check the package for any damage and do not accept if it is broken or tampered with in any manner. Please intimate us immediately in such cases. We can arrange transit insurance for the shipped products on your behalf at additional cost. Please contact us for details as the insurance would be made on a case by case basis.
Our focus is complete customer satisfaction. We provide all the details about the products in our website. We cannot accept returns due to perceived difference in colour, style or customers taste. Customers are advised to view the product photos and get clarified from us any doubt before placing the orders. Please read the item descriptions, material of construction, price, and other details of each product. If there is any shortfall in quantity supplied we would compensate the buyer with the products or equivalent price. If your are not satisfied with our product for any reason please contact us and explain your point. We will strive our best to satisfy your requirements.
In the event that you are displeased with the product or service provided, you can return the products in the same good condition without using it and/or damaging or wearing it in any way. Once we receive the item back we will check it for authenticity and genuineness of your complaint and refund the money back, provided the reasons are genuine and proved after investigation. Please note that shipping costs are not refundable and return shipping charges are to be borne by you. Return requests received later than seven days after delivery of the product will not be accepted.
Refunds will be made within two days of our accepting the returned material. If we do not confirm the order the amount paid will be returned the following working day. Refunds will always be made by the same mode of payment which was originally used to make payment for the order. It will also be issued to the same account from which the payment was made and not any other person or account.